Returns & Exchanges
At FanPours, we prioritize the freshness and safety of our food products, which is why we offer a 30-day satisfaction guarantee on all non-perishable items. If your order arrives damaged or incorrect, please contact our support team immediately for a full replacement or refund.
Initiate Your Request
Log into your FanPours account and navigate to your order history to select the items you wish to return or report as damaged.
Verify Product Condition
Ensure that the items are in their original packaging and, for food safety reasons, remain unopened unless the return is due to a quality defect.
Print and Attach Label
Once approved, download your prepaid shipping label from your email and securely attach it to your return package.
Receive Your Refund
After our quality control team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing